Last summer Michelle Boucher '17 led multiple lives. She went looking for help because she was a homeless woman, because she was a minor who needed counseling, because she was a single mother whose child needed services. She sought help for mental illness, was admitted to a crisis unit, and stayed for 24 hours. And then she went back to the people who run Sweetser—the Maine nonprofit for which Boucher designed and executed the "secret shopper" project that sent her out in these roles-—and reported on her experience with the health care agency's providers.


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